Last Updated: 27 September 2026
This Privacy Policy explains how XIKA (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit, use, or make a purchase from www.xikatees.in.
1. Information We Collect
When you use our website or place an order, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping/delivery address
- PIN code
- Products ordered, including size, colour, quantity, and other selections
- Order number, date, value, payment status, shipping and tracking information
- Information relating to returns, replacements, cancellations, or refunds
- Account information if you create a customer account
- Information you provide when contacting us
Certain technical information may also be collected automatically, such as your IP address, browser type, device type, pages visited, website interactions, and cookie information.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange printing, packaging, shipping, and delivery
- Send order confirmations and delivery updates
- Process returns, replacements, cancellations, and refunds
- Provide customer support and respond to requests or complaints
- Manage customer accounts
- Maintain website security and operation
- Detect or prevent fraud and misuse
- Maintain appropriate order and transaction records
- Comply with applicable legal, tax, accounting, regulatory, and consumer-protection requirements
- Send promotional communications where you have chosen to receive them and where permitted by applicable law
We aim to collect only information reasonably necessary to operate our store and provide our services.
3. Payments
Payments are processed through the payment gateway or payment service made available during checkout.
We generally do not directly store your complete debit card, credit card, UPI, bank account, or other sensitive payment credentials. Payment providers may collect and process information necessary to complete your transaction according to their own privacy and security practices.
4. Printing, Fulfilment and Delivery
We may share certain personal information with third-party printing, fulfilment, courier, and delivery service providers where necessary to prepare and deliver your order.
This may include your name, delivery address, PIN code, phone number, email address where required, products ordered, product selections, and order or shipment information.
These providers may use this information to prepare or print products, package orders, arrange shipment, provide tracking, complete delivery, and handle delivery-related issues, returns, or replacements where applicable.
We only share information reasonably necessary for these purposes.
5. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for functions such as maintaining your shopping cart, checkout session, account login, website preferences, and security. Other cookies may be used for analytics, website performance, or advertising if those services are enabled.
Where required, optional cookies will be handled according to the consent choices made available on our website.
You may also control certain cookies through your browser settings. Disabling necessary cookies may cause parts of the website or checkout process to stop working correctly.
6. When We Share Your Information
We do not sell your personal information.
We may share personal information where reasonably necessary with service providers that help us operate our store, including:
- Printing and fulfilment providers
- Courier and delivery providers
- Payment processors
- Website hosting and technical providers
- Email or communication providers
- Analytics or advertising providers, if enabled
- Website security providers
We may also disclose information where required or permitted by applicable law or a lawful request from an appropriate authority.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected or as required or permitted under applicable law.
Certain order, transaction, invoice, refund, customer-service, fraud-prevention, tax, or accounting records may need to be retained after an order has been completed.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it where appropriate.
8. Data Security
We take reasonable steps intended to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
If you create an account with us, you are responsible for keeping your password confidential and should contact us if you believe your account has been accessed without permission.
9. Your Privacy Requests and Withdrawal of Consent
Subject to applicable Indian law, you may contact us regarding personal information we hold about you.
Depending on the circumstances and applicable law, you may request:
- Correction or updating of your information
- Erasure, where applicable
- Information about how your personal data is being processed
- Withdrawal of consent, where processing is based on your consent
You do not need a special form to make a privacy request. Contact us at help@xikatees.in.
If your request is unclear, we may contact you for clarification. We may also request reasonable information to verify that the request relates to you.
If you withdraw consent for a particular activity, we will stop the relevant consent-based processing as applicable. Withdrawal does not affect processing lawfully carried out before the withdrawal.
We may still retain or process certain information where necessary or permitted by law, including to complete an existing order, process a return or refund, resolve a dispute, prevent fraud, or comply with applicable legal, tax, accounting, or regulatory requirements.
10. Marketing Communications
If you choose to receive promotional emails, messages, or other marketing communications from us, we may use the contact information you provide for that purpose.
You may ask us to stop promotional communications by using an unsubscribe option provided in the communication, where available, or by contacting us at help@xikatees.in.
Stopping promotional communications will not prevent necessary communications relating to an order, payment, shipment, delivery, return, refund, account security issue, or customer-support request.
11. Children’s Privacy
Our website and services are not specifically directed at children, and we do not knowingly collect personal information from children.
If we become aware that personal information from a child has been provided to us in circumstances where parental or guardian consent is required by applicable law, we will take appropriate steps to address the matter.
12. Third-Party Services
Our website may use or link to third-party services, including payment, printing, fulfilment, courier, social-media, or other services.
These third parties may have their own privacy policies and practices. Where you interact directly with an independent third-party service, we recommend reviewing its privacy information where appropriate.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For privacy questions, requests, or concerns, please contact us:
- Store/Brand: XIKA
- Website: www.xikatees.in
- Email: help@xikatees.in
- Phone: 7904741170
For questions or complaints concerning an order, payment, delivery, return, refund, exchange, or other purchase-related matter, you may also contact us using the details above or through our Contact Us page.
15. Applicable Law
We handle personal information in accordance with applicable Indian data protection and privacy laws.
Nothing in this Privacy Policy is intended to limit any rights available to you under applicable law.